When many of us plan a trip, we think about what sites to see, where to eat, where to stay and how to travel there and back home. Despite our best efforts, anything can happen while travelling, as you’ll see in this latest installment of Behind the Cardholder Call. One of cardholders was at the Viru …
Read More

If you had a special vacation in mind, would you call anyone to help make it happen? These days people are so accustomed to using online ticket brokers which provide air and hotel accommodations that the whole notion of getting help arranging a trip has almost been forgotten. Almost. But not by MasterCard’s customer service …
Read More

  For the past year, we’ve been writing about the calls we get from cardholders to give you a glimpse behind the scenes at MasterCard. We are sometimes a company that is misunderstood or underestimated ….  For instance, we are not a credit card company, in that we don’t extend lines of credit and we …
Read More

Picture your mother or grandmother traveling alone, and she’s targeted by a thief. Someone takes her money, mobile phone, even her travel documents. That’s what happened to one of our elderly cardholders who was traveling in Spain and was in tears by the time she connected with MasterCard  emergency services. She said we were her …
Read More

Fraud and identity theft is a real concern, which is why MasterCard is launching its “Take 5 to Protect Yourself” initiative in the U.S. and encourages cardholders to sign up for MasterCard ID Theft Alerts™ on the website.  It’s everything you need in one place online whether you’ve lost your wallet or you suspect something more sinister.  It …
Read More