Complimentary access to over 850 airport lounges worldwide in the event of a flight delay for Mastercard Platinum, World and World Elite Cardholders

Singapore, 23 November 2017 Mastercard Platinum, World and World Elite cardholders can now travel with greater peace of mind following the launch of Mastercard Flight Delay Passby Mastercard in partnership with Collinson Group.

The first-of-its-kind program in the region, Mastercard Flight Delay Pass provides cardholders, and their travel companions, with complimentary access to over 850 LoungeKeyTM airport lounges around the world, should their flight be delayed by two hours or more2. This privilege is exclusive to Mastercard cardholders who have purchased their flight ticket with their Mastercard, regardless of the airline they fly, the ticket they hold or the affinity program they are members of. Cardholders need not hold a separate membership to avail the privilege.

Jenn Ong, Head of Consumer Credit, Asia Pacific, Mastercard, said, “Whether it’s agonizing over missing a flight leg, or feeling lost at an unfamiliar airport, plane delays can certainly sour a trip. Our travel privileges are designed not only to help cardholders maximize what they value most: time, connection and experiences, but also provide them with peace of mind, whenever and wherever they are. As such, we seek to help travelers make the most of their time at the airport too.”

To be eligible for a complimentary lounge pass, Mastercard cardholders are required to register their flight details at least six hours prior to scheduled departure. Cardholders may register up to 2 flights per eligible card during the period of this benefit3.

Cardholders can register their flight here Full details of the program, including how to find more information on the various lounges, can be found here


About Mastercard
Mastercard (NYSE: MA),, is a technology company in the global payments industry. We operate the world’s fastest payments processing network, connecting consumers, financial institutions, merchants, governments and businesses in more than 210 countries and territories. Mastercard’s products and solutions make everyday commerce activities – such as shopping, traveling, running a business and managing finances – easier, more secure and more efficient for everyone. Follow us on Twitter @MastercardAP and @MastercardNews, join the discussion on the Beyond the Transaction Blog and subscribe for the latest news on the Engagement Bureau.

Mastercard Contacts
Venture Liang, +65 6390 5793
Lotika Mehta, +65 6825 8046


1 Benefits vary across card products. Please go to for more information.

2 Flight must depart from an airport where a LoungeKeyTM lounge is available, and where the airline accurately reports delays to scheduled flight tracking services.

3 The number of lounge passes are limited and will be available on a first come first serve basis.  Lounge passes are allocated only upon flight delays, and not at the point of registration.