• Purchases through mobile shopping more than doubles over the past two years
  • Mobile banking apps, in-app shopping, digital wallets enrich the Indian shopping experience

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Mumbai/Delhi: 4 March, 2015 – Online purchases made through mobile phones in India have grown by more than 100% over the past two years, indicating a steep upward trend in e-commerce propelled by expediency, reveals the MasterCard Online Shopping Survey 2014 which covers 14 countries[1] across Asia Pacific. China continues to lead the chart among mobile shoppers with 70.1% of the respondents polled having used the device to make online purchases. India (62.9%) and Taiwan (62.6%) follow next with Thailand (58.8%) and Indonesia (54.9%) rounding off the Top Five.

In India, the ability to shop on the go (47.7%), the growing availability of apps that makes it easier to shop (45.3%) and convenience (38.1%) have emerged as the most compelling reasons for driving smartphone shopping. Mobile phones/mobile gadget apps (28.8%) topped the list of items purchased through smartphones, followed by tickets for cinema/movie theatres (26.7%) and clothing/fashion accessories (24%).

For online transactions, the most common payment methods used are debit cards and cash. New mobile technologies are also gaining traction among consumers in the region, with mobile banking apps having the highest awareness-familiarity levels (38.3%) followed by in-app shopping (28.7%) and digital wallets (24.4%).

Key takeaways:

  • India ranks second with 81.2% of respondents accessing the internet for online shopping while China leads with 86.6%.
  • 95% of Indian respondents with a mobile phone have access to the internet through it (up by 20.2 points since 2012)
  • The number of Indian respondents, who have made at least one purchase in the last three months, has increased from 70.9% in 2012 to 94% in 2014.
  • The major factors impacting online purchases include the security of payment facility (86.8%) followed by the price or monetary value of items (86.6%) and convenient payment methods (86.2%)

Commenting on the survey, Vikas Varma, Area Head, South Asia, MasterCard, said “Digital payment solutions like mobile banking apps and digital wallets will go a long way to further enrich the purchasing experience for the ever-evolving consumer. The survey shows that there is a strong need to provide not only secure, but also convenient payments solutions as consumers move to a more digital and sophisticated lifestyle. MasterCard is committed to providing consumers with expedient online payment solutions that enable a more seamless shopping experience in a secure manner.”

The MasterCard Online Shopping Behaviour Survey, which serves as a benchmark measuring consumers’ propensity to shop online, was conducted across 25 markets between October and December 2014. The report for the Asia/Pacificregion included interviews with 7000 respondents from 14 markets aged 18-64 years old, who were asked questions about their online shopping habits. The survey and its accompanying reports do not represent MasterCard’s financial performance.

MasterCard and its Suite of Research Properties

The MasterCard Index suite in Asia/Pacific, Middle East and Africa includes the long-running MasterCard Index of Consumer Confidence, as well as the MasterCard Index of Women’s Advancement, MasterCard Survey on Online Shopping, MasterCard Index of Financial Literacy, and the MasterCard Index of Global Destination Cities. In addition to the indices, MasterCard’s research properties also include a range of consumer surveys including Ethical Spending and a series on Consumer Purchasing Priorities (covering Travel, Dining & Entertainment, Education, Money Management, Luxury and General Shopping).

MasterCard also regularly releases Insights reports providing analysis of business dynamics, financial policies and regulatory activities in the Asia/Pacific, Middle East and Africa region. Over 80 Insights reports have been produced since 2004. MasterCard has also released a series of four books on Asian consumer insights, authored by Dr. Yuwa Hedrick-Wong, Global Economic Advisor for MasterCard and published by John Wiley & Sons.

About MasterCard

MasterCard (NYSE: MA), www.mastercard.com, is a technology company in the global payments industry. We operate the world’s fastest payments processing network, connecting consumers, financial institutions, merchants, governments and businesses in more than 210 countries and territories. MasterCard’s products and solutions make everyday commerce activities – such as shopping, traveling, running a business and managing finances – easier, more secure and more efficient for everyone. Follow us on Twitter @MasterCardAP and @MasterCardNews, join the discussion on the Beyond the Transaction Blog and subscribe for the latest news on the Engagement Bureau.

Media Contacts

Brijesh Kutty, Weber Shandwick, bkutty@webershandwick.com, +91 9920460901
Rochelle Fernandes, Weber Shandwick, rfernandes@webershandwick.com, +91 9833263379

 [1] Thailand, China, Japan, Korea, Australia, Malaysia, New Zealand, Taiwan, Vietnam, Hong Kong, Indonesia, Singapore, India and Philippines.