Mastercard partners with Singapore Airlines to elevate travel experiences for cardholders across Southeast Asia

March 28, 2024 | Singapore
Mr Ryan Pua (left), Divisional Vice President Loyalty Marketing, Singapore Airlines, with Ms Deborah Heng (right), Mastercard’s Country Manager for Singapore, announcing the strategic partnership between Mastercard and Singapore Airlines to enrich travel experiences for cardholders.

Mr Ryan Pua (left), Divisional Vice President Loyalty Marketing, Singapore Airlines, with Ms Deborah Heng (right), Mastercard’s Country Manager for Singapore, announcing the strategic partnership between Mastercard and Singapore Airlines to enrich travel experiences for cardholders.

Alongside co-branded card programs and travel privileges, the partnership will leverage Mastercard’s data and services capabilities to enable targeted consumer experiences

Mastercard today announced a five-year strategic partnership with Singapore Airlines (SIA), appointing Mastercard as the preferred partner for SIA’s upcoming co-branded card programs across Southeast Asia, including Cambodia, Malaysia, the Philippines, Singapore, Thailand, and Vietnam.

Southeast Asia has seen sustained travel recovery over the past two years, as consumers released pent-up demand to travel and enjoy outdoor experiences. In Singapore, affluent consumers assigned over 37% of their discretionary spend to travel by the end of 2023, the highest of any category. According to the Mastercard Economic Institute’s Economic Outlook 2024, consumers across Southeast Asia will continue to allocate more spend to discretionary items over essentials this year, with travel as a priority.

At the same time, airlines are looking to build brand loyalty through targeted loyalty programs investing in co-branded card programs that go beyond travel. By enabling cardholders to earn miles through everyday purchases on credit and debit cards and redeeming them across a variety of popular brands, airlines are making their membership a necessity in consumers’ lives, thereby retaining and growing existing member relationships while acquiring new ones.

This strategic partnership is designed to cater to these emerging trends and consumer preferences. Supported by Mastercard, SIA will launch co-branded credit and debit card programs across Southeast Asia providing a range of attractive benefits to cardholders, such as the earning of KrisFlyer miles from everyday spends, and accelerated mile accrual and redemption opportunities that will count towards their KrisFlyer status upgrades.

The collaboration will also include extension of Mastercard's Priceless platform to SIA’s KrisFlyer members, including special offers and global promotions as well as exclusive access to a suite of curated experiences that span dining, travel, sports, music, entertainment, and more around the world.

Ryan Pua, Divisional Vice President Loyalty Marketing, Singapore Airlines, said: “This exciting partnership combines the best of the Mastercard Priceless and the KrisFlyer Experiences programs. It offers our members access to a wider range of exclusive experiences across Southeast Asia, as well as attractive mile earn and burn opportunities in their everyday spend. This is part of our continuous efforts to enhance KrisFlyer’s value, and give our members the best on-ground and in-flight benefits and experiences.”

This partnership will also create opportunities for card issuers in Southeast Asia to be part of a key strategic alliance in the travel and entertainment space, and bring the best benefits, experiences, and value to their customers.

Deborah Heng, country manager, Singapore, Mastercard, said: “Mastercard’s decades of experience and global scale affords unique insights that enable us to develop compelling products and programs for customers and consumers to drive engagement and loyalty. Mastercard is excited to forge this strategic partnership with Singapore Airlines, one of the world’s leading airlines, to create co-brand programs that will meet the changing preferences and demands of consumers in Southeast Asia. With research from the Mastercard Economic Institute showing that consumers are increasingly prioritizing their travel spend on experiences over goods, Mastercard’s Priceless program aligns closely with the desires of SIA's international audiences, giving them the opportunity to indulge in unique and exclusive experiences and create unforgettable memories.”

The partnership will also see SIA benefit from Mastercard’s suite of data and services capabilities. These include Mastercard’s Data Analytics & Consulting, which helps businesses understand market and consumer trends and uncover new opportunities, as well as innovative technology such as market-leading experimentation platform Test & Learn, user verification software NuDetect and the Mastercard Payment Gateway Services (MPGS) payment processing platform.

Deborah Heng added: “Mastercard’s data and services solutions draw on Mastercard’s innovative technology, rich expertise and deep data insights to help customers make smarter decisions. Mastercard is pleased to bring this expertise to the partnership, allowing both partners to give consumers a richer and more elevated experience, building brand loyalty and driving positive business outcomes.”

The first product under the new partnership was launched earlier this year in Thailand with the UOB KrisFlyer World and UOB KrisFlyer World Elite Credit Cards. They offer exceptional KrisFlyer miles earn rates and travel benefits, including complimentary limousines services to and from airports around the world and access to airport lounges, among other benefits. 


Media Contacts

Melissa Yee, Mastercard
+65 6390 6980 |
Natasha Meah, Weber Shandwick
+65 9650 7413 |

About Mastercard (NYSE: MA)

Mastercard is a global technology company in the payments industry. Our mission is to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. With connections across more than 210 countries and territories, we are building a sustainable world that unlocks priceless possibilities for all.