NatWest and Mastercard make it easier and quicker for customers to shop online

October 12, 2023 | LONDON, UNITED KINGDOM

NatWest Group is the first UK bank to enable Click to Pay for all its customers with a Mastercard debit card, making online shopping safer and easier for people around the country. Customers with a NatWest, Royal Bank of Scotland or Ulster Bank Mastercard have been registered for the service.

Click to Pay is a digital wallet that works on any device and allows users to create a single, secure profile where they can store multiple payment cards. NatWest worked with Mastercard to automatically register its customers, who can use the service without signing up, wherever they see the Click to Pay logo. They won’t need to enter their payment details and will be protected by multiple layers of security. Customers with a NatWest credit card will have Click to Pay enabled in the next few months.

As well as offering greater fraud protection, Click to Pay makes checking out easier, with just one click. Complicated checkouts are a common gripe for online shoppers. In the first quarter of 2023, 81% of orders on mobile devices in the UK weren’t completed, and on both computers and tablets more than seven in ten (74%) carts created were left abandoned[1].

By eliminating the need to memorise a password or go through the rigmarole of entering personal information and card details, Click to Pay makes the checkout process quick and easy for shoppers, all while offering them enhanced fraud protections and peace of mind. It comes as fraudsters are using increasingly sophisticated techniques to scam online shoppers, highlighting the need for ever more advanced payment methods with security at their core.

After converting NatWest Group’s retail and business debit cards to Mastercard, the two companies are working together to offer greater choice and payments innovation to cardholders. As well as offering Click to Pay to its customers, NatWest is working with Mastercard to use AI technology to stop scams before funds leave a victim’s account.

Salim Secretary, Head of Payment Schemes, Partnerships and Commercial at NatWest comments: “Keeping our customers safe when shopping online is paramount. Click to Pay  combines advanced security with speed and convenience. With this in mind, we’ve made it as easy as possible for customers to start using Click to Pay - there is no sign up required and the service can be used on any site with the Click to Pay logo.”

Kelly Devine, President, UK and Ireland at Mastercard, comments: “Most people still use guest checkouts when they shop online, so Click to Pay saves hassle and the need to remember lots of different passwords. Around one in three consumer debit cards in the UK are now issued on Mastercard’s network, and we’re working with our partners, like NatWest, to make sure their customers have access to the very best payments innovation and technology.”


Media Contacts

About NatWest Group

NatWest Group is a relationship bank for a digital world. Championing potential, helping people, families and businesses to thrive. By supporting our customers at every stage of their lives, we can build long-term value, invest for growth, make a positive contribution to society and drive sustainable returns for shareholders.

About Mastercard (UK)

Mastercard is a global technology company in the payments industry. Our mission is to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. With connections across more than 210 countries and territories, we are building a sustainable world that unlocks priceless possibilities for all.